FAQ
- How can I contact customer service?
The easiest method is to send us your questions or comments at the contact us page, ensuring your message gets to the right person to respond to your enquiry as quickly as possible.
- How can I pay for my purchases?
Credit Card. This is the recommended and quickest way to pay. We accept both Mastercard and Visa credit cards via PayPal.
Cheque or Money Order. Please contact us to inform us of your order and arrange payment procedures.
Direct bank deposit. Please contact us to inform us of your order. We’ll then pass you all the relevant details.
PayPal. If you have a PayPal account, you can send money to orders@tigermusic.com.au.
- How do I know my credit card details are safe?
All our online transactions are conducted through PayPal, providing reliable and secure 128-bit security encryption. This means your credit card details remain completely safe. We don’t actually ever see your credit card details, this is all handled by PayPal.
- How long will it take for me to receive the items I ordered?
We post Australia wide and dispatch every order as we receive payments which means you’ll usually get your items within one to five working days.
- How much does postage cost?
Postage is absolutely free Australia-wide. We’ve taken out the hassle and hidden fees of postage!
- Can I return my items for a refund?
Please contact us within 30 days of delivery and we will arrange for any unused items to be exchanged or have your payment refunded. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item etc).
- I’m an artist, how can I get my music on your site?
We’d love to help you get your music out there. If you want to feature your music on TigerMusic, go to the contact us page.
- I live outside Australia. Do you ship to other countries?
We are always happy to service anyone who would like our products. Please contact us first and we’ll let you know what can be done. All prices on the site are in Australian dollars.